Important notice and office information related to Coronavirus (COVID-19). Click here for details.

Coronavirus (COVID-19) Health & Safety Notice

Coronavirus (COVID19)

March 24, 2020: Further to our March 16 post and for everyone's safety please be advised that we continue to operate only via telephone 519-250-4111 and email service@aains.ca. We have had many enquiries over the last several days and, for ease of information, we have compiled a list of our most frequently asked questions (FAQ) below.

Rest Assured We Value You!

Should you have a question not answered in FAQ, need to make a change to your policy or have a question regarding your coverage, please reach out to us. Many of our staff are working remotely and non-standard hours to ensure we can address all of our client needs. We ask that you be patient during this unprecedented, stressful time for all. Lets all work together to plank the curve!


March 16, 2020: We Value you as a customer. During this time of growing health concerns, for the safety of our staff and all of our customers, we ask that all questions or concerns you have with your insurance coverage, insurance claim or payments be addressed by calling us at 519-250-4111 or via email to service@aains.ca instead of in person.

The safety of all of us is our top priority, please join us to work together to slow the spread and keep everyone healthy.



For emergency claims

Please have your policy number ready and use the contact numbers below:



Frequently Asked Questions (FAQ)

Can I defer my payment or have my payment for insurance waived?

We have heard and understand your concerns regarding payments and payment relief. We continue to address these with our industry association, however, at this time, Insurers are not offering payment deferrals or waiving NSF charges. Payments remain due on the scheduled due dates. Should this change we will be pleased to advise you of the same.

What do I do if I need to file a claim?

Should you need to file a claim the fastest way to start your claim remains to have your policy number ready and use the contact numbers above (these numbers should also be on your liability "pink" card).


Home | Contact Us | Testimonials | Careers | Privacy Policy | Legal Info & Terms Website & Web Hosting By Avinus

© Copyright A & A Insurance Brokers Ltd. 2020 All Rights Reserved.